Never send a sign-in link, password, full payment-card number, or identity document. If you include a screenshot, hide private notes and other personal information first.
Signing in
- Open the account control at the top of the app and choose sign in.
- Complete the age check if asked. Accounts are for adults aged 18 or older.
- Enter the email address you used for your account. Check your inbox and spam folder for a sign-in email.
- Open the link and confirm the sign-in. Links expire after 15 minutes and can only be used once. Request another if yours has expired.
If the message does not arrive, check the address for typos and wait a few minutes before trying again. If it still does not arrive, contact support.
Finding your binder
Check the email shown in your account. A different email signs you into a different account. If your binder looks empty, sign in with the email you originally used.
If you have unsaved changes or are offline, reconnect before signing out or clearing browser storage. Contact us if your saved collection still does not appear.
The shared demo is a test space. Its contents can reset when we update it. Do not put private family information in the shared demo.
Export or delete your account
Take a copy of your data
While signed in, open your account and choose export my data. This downloads a JSON file of your account and collection data.
Delete your account
Open your account, choose delete account, then confirm with delete forever. Export first if you want a copy. Successful deletion removes your account and collection content from the active service and signs you out.
We check billing cancellation before finishing deletion. If that check fails, your account stays in place so you can retry. If you keep seeing an error, email support from your account address. We may need to verify account ownership before helping.
Deletion does not erase every record. Limited billing references and cancellation records remain to handle delayed billing events; billing history, sign-in request records and support correspondence can also remain. For website and email privacy, read our Privacy Policy. For questions about app records or a privacy request, email [email protected].
Billing questions
If you already have a web subscription, open Settings → Manage subscription to access the billing portal. Check the portal for your renewal date, cancellation options, and confirmation.
If the portal is unavailable, or a charge looks wrong, contact support from your account email. Include the charge date and receipt reference if you have one. Do not send payment-card details.
Removing the app or clearing browser storage does not cancel a subscription. For refund requests, contact support; we will review the purchase and applicable rights.
Report a problem
- What you expected and what happened instead.
- The page or feature, any error message, and approximately when it happened.
- Your device and browser or app version, if known.
- A screenshot with private information hidden, if it helps.
For a security concern, email [email protected]. For a copyright complaint, use our copyright notice instructions.